Relyon ensures satisfied customer. Relyon Support Department functions on general working hours, 6 days a week (subject to change with prior notice). Customers can avail the support on below procedure:
- Level 1: Contact Relyon Support department by emailing to firstname.lastname@example.org. The queries would be addressed by 2 working hours. This service is totally free for registered users of such product. Customer has to quote valid Customer ID belonging to him for such correspondences.
- Level 2: If you do not receive the reply to the email requests, you can also place a call on your local support number 1860-425-5570. Please quote your customer ID and earlier interactions made, if any.
- Level 3: If you need any extra assistance to resolve the issue, we would be using extra level of supporting system in below hierarchy.
- Remote access: In case if your system is connected to internet, our support officer would request a connection to your system over the internet. This will have an authentication level from your end and will be passed through a secure connection. Over such access, the issue would be clarified / resolved.
- Onsite Visits: Relyon support engineer can also make an onsite visit, in case any of other option remains failed. Note that, such visits may be on a chargeable basis. Onsite visit requests has to be raised at www.relyonsoft.com.