Symptoms: If you try to access any of the Excel reports or excel related interfaces (Import/Export), The program results an error message "Run time error; 2147023067 (80070725) Automation error"

Resolution: Download the setup "excelpatch.exe" to your desktop. Install the setup file to its default Path. After Installation, "ExcelProbFix" Icon will be created in the desktop. Run the patch file to Fix the problem.

Symptoms: If you try to start or install a Relyon Product on your Windows XP/2000 -based computer, you may receive an error message "C:\Windows\System32\Autoexec.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application."

Resolution: (a) Download the file and paste it in the location" c:\windows\system32" or "C:\Winnt\System32". OR (b) Copy the Autoexec.nt file from the Repair folder in Windows to the System folder.

Symptoms: If you try to open a Relyon Product on any of Windows operating system, the initialization (startup) screen will just flash and disappear.

Resolution: (a) Download the file and paste it in the location" c:\windows\system32" or "C:\Windows\System". OR (b) Copy the Igtoolbars50.ocx file from the Repair folder in Windows to the System folder.

Symptoms: If you try to open any Reports based on Crystal platform, an error message appears as "Error in Crystal report: XXXXX"

Resolution: (a) Download the exe "fixcrystal" to your desktop. Open the exe. Click OK to welcome message. Click on 'Browse' button, and select the installation folder (C:\Program Files\RelyonSoft\software) and click on OK. Now Click on 'Unzip' button. Click OK on the next message. Command prompt runs for a while and exits. Crystal problems will get fixed automatically. OR (b) Download the setup "crystl32.exe" to your desktop. Install the crystal in its default path shown. Further uninstall 'Crystal Reports'. through control panel-> Add/Remove programs. Finally install Crystl32.exe in its default path. The Crystal problems get solved.

Symptoms: Even after connecting the Hardware Lock to Printer port, The product not getting registered. Still the product/s are displayed in Trial Version.

Resolution: (a) Download the exe "RSLReadHL.exe" to your desktop. Open the exe. Click on "Read" Button. Verify the Products (codes) written in that hardware lock. If the respective product does not exist, email the matter to support@relyonsoft.com. AND/OR (b) Download the setup "hardware.exe" to your desktop. Install Hardware lock the driver in its default path shown. Restart the system immediately after installing the driver. Verify the registration of the product in Help-> About. The Hardware Lock problem get solved.

Symptoms: HJSplit allows you to split a file into parts, which can then be stored onto floppy

Resolution: It does not require any installation, its just an '.exe' file which can be executed by simply double clicking on it. Download

Symptoms: While clicking e-Returns, prompts a message "Java Runtime Not Found".

Resolution: (a) Install JRE from Relyon SaralTDS CD. OR (b) Download JRE from www.java.com and install it in the computer, where SaralTDS is installed.

Symptoms: The data of Infosmruthi cannot be viewed in ivyOffice.

Resolution: The data should be converted to the data base format of ivyOffice through "smruthitoivy.zip". Download the file and extract it to "temp" folder. [Note that the exe file should be along with the data base file (Asset.mdb)]. Open the exe and select the infosmruthi data file (smruthi.mdb). Now give a new ivyOffice data file name and click on "Create" button. New ivyOffice data file, identical to that of smruthi will be created in the "temp" folder.